Coronavirus and your health cash plan

Amid the growing coronavirus crisis, many of our customers are understandably worried about their health cash plan and the cover they receive. We’re in extraordinary times and want to reach out and reassure our members that we’re here and committed to helping you through this extraordinary time.

With the UK now in lockdown and with more Covid-19 cases recorded in the Aneurin Bevan University Health Board area – where the majority of our clients live and work – than in any other health board area in Wales, we understand your worries. We’ve closed our Cardiff office following government advice, but are working hard to ensure our usual outstanding levels of customer service continue.

Is Plutus Health still open?

Yes! We’ve put everything in place for our team to work at home, where they are able to respond to emails and phone calls as usual. Plutus Health senior manager Martin Ricketts said: “In view of government advice and to protect the health of our staff and members, our office is closed, but we’re continuing to process your claims and enquiries during this time. 

“There was a small backlog while we put the technology in place, but that’s up to date now. Staff have settled into the routine of working from home and remain committed to helping our members.”

Do cash plan benefits still apply to coronavirus?

Our benefits will continue to be paid out as usual when our clients visit health professionals including dentists, physios, osteopaths and chiropractors, as well as attending hospital appointments. We are aware, however, that all non-urgent NHS surgery and procedures have been postponed and that many healthcare practitioners have cancelled routine appointments for the time being. 

How can I boost my mental wellbeing during coronavirus? 

The government acknowledges the importance of looking after physical fitness and emotional health during the pandemic and has said that members of the public are able to take one walk, run or cycle each day, observing a strict two-metre distance from other people. You can also complete a home workout, with many online classes to take part in, and spend time in your garden.

If you’re feeling overwhelmed, many of our stress-busting self-care tips can be applied to your new at-home routine, while fantastic organisations such as Samaritans and Mind Cymru are here to help if you’re really struggling. 

Volunteering can also boost your happiness and sense of connectivity. Martin is a volunteer blood biker with Blood Bikes Wales, which is currently in need of new controllers and riders. If you think you can help, please get in touch to find out more.

Martin added: “Many of our members are older people and our biggest worry for them is that they are in the at-risk category. We also realise that the lockdown and self-isolation will be very hard for them. 

“We are full of admiration for our NHS staff at this incredibly difficult time and hope our members and the wider public heed the lockdown rules, however challenging this is, in order to keep as many people as possible well. We hope our members stay safe and look forward to returning to normal as soon as we can.”  

If you have further questions about your health plan, please contact us on 01633 266152 or at If we’re unable to respond immediately, please do bear with us and we’ll be with you soon.

Leave a Comment